Joe sent me

I moved into a new place recently. I need Internet access, and I wanted to avoid giving any more money to AT&T, and I've heard that Comcast isn't much better. I looked into Copowi first. We couldn't get them to work at our last apartment (though it's at LEAST 50% AT&T's fault, I'm sure more). I'd say they're not too bad, I had a support ticket and a support person that was willing to try different options to get my stuff to work. In the end, they refunded my money and even let me keep my modem. I was thinking it over again; do I want to deal with AT&T for a phone line again, and then wait for Copowi, potentially dealing with the same fiasco? Well this made my decision very simple:

Copowi: Preventing The Depression

Thanks, but I'll get my information "they don't want you to know" from Alex Jones, and I'll get my Internet access from Speakeasy.

I'd heard about Speakeasy from a couple people. They're a smaller ISP like Copowi. One person told me he used it and they had great service. Turns out, I can get the nets from them without even getting a phone line from AT&T. (Copowi doesn't offer that in Chicago yet, though I think it does in other cities). Speakeasy is pretty expensive (I'm too embarrassed to give the actual amount), you can look up the rates yourself. But it's worth it to not have to give money to or otherwise deal with The New AT&T (you can ask me about my experience with them if you'd like, I won't get into it here, this post is too long as it is). Plus, I'm paying for very impressive service, as you will soon see.

The following might seem like trivial reasons to fawn over a company, but think of all the little annoyances that come up when you deal with companies. Particularly telecom. As usual, it's the small things that make a company great.

I went to Speakeasy's site to see if they were available in my area. For some reason the form got confused about my zip code. There was another form below, however, to request someone to contact me to help. I chose email over phone (I'm an engineer, I don't like to talk to people). Plus email is much more out of the way.

So I believe the next day I get an email from the guy. I asked him about my address, and he responded saying that I should be good, though I can't get more than 1.5 Mbps. I fire off a ton of questions at him all day, (it's a tough decision, a year contract, a high price). He responds to all my questions, probably within 15 minutes every time. I ask at one point if I can use a modem I had on hand (from copowi) instead of the modem that comes with the plan.

"There is no real way to tell as it is all based on the chipset used to sync with the dslam at the central office. I can definitely set up the order for you using your own modem, and if worse comes to worst and it doesn't work you can just get our Modem if you like."

See, that strikes me well, because he's a sales guy, but he uses terms like chipset. Good to know that the people selling me stuff know what they're talking about.

Eventually I say that I'm interested. He sends me a form to fill out and fax (I preferred not to send my credit card number over email or cell phone, and I didn't feel like asking about GPG). Today I get my form email giving the details of the account. I was impressed by the fact that this form email said the following:

"You have instructed your sales person to NOT order hardware for this installation. You have reported owning the following bridge/router:

Broadxent 8012-V

If an onsite technician attempts to deliver unordered hardware, simply inform them that you have your own, approved and supported CPE."

So they got my modem model wrong, but think about the fact that they had this option in a form email. I would have expected just a lack of charge for the modem, or they would charge me, but then the support guy would tell me "yeah, ignore that. I put in a note". I'm impressed that "customer has his own modem" is a standardized option for them.

So I log into my account, and find that I can easily change my mailing and shipping address. The order info page has more technical and contact info (for the folks setting up my connection) than I know what to do with. It has a list of 8 "Stages" to getting a working connection (Order Received, Order Placed, Install Confirmation, IP Addresses & Circuit Configured, etc). It shows details for each, including how long I should expect to wait, and of course which one I'm currently on. And, there's a dropdown box where I can choose how often I want email status updates (24, 48, 72, hours, or never) Underneath, there's some sort of "up to the minute report":

"The work log below represents the available documented efforts of Speakeasy and vendor (as indicated by their respective logos) to complete installation of your service.

Speakeasy's service activation team proactively works to install your circuit at the highest level of priority. This real-time installation progress report provides the most current, complete and accurate update on your installation status...."

Wow. Overkill, honestly. Though, if this were for a business I would probably appreciate this more.

To top it all off, while I wait for my DSL connection, they offer a complimentary dialup connection that I can use right now. I don't have a phone line to use it on, but still, that's some really slick Business Fu if you ask me.

One thing I don't really like is that the prices he gave me over email don't seem to be the same scheme that they have posted on their site. I may have just gotten confused on that though. And yes, for sending my credit card info, they should have had an encrypted web form for ordering service. Heck maybe they did, I didn't check, but I sortof wanted to go through this guy, since he was already helping me out and could sort out any issues I had, plus maybe he's getting commission. Finally, for some reason they didn't send my password or account number in my form email, but I emailed the support guy and got those right away.

There's more to come with this, I'm sure. If it's anything spectacular I may post again.

Some Intrepid notes

I figured I'd mention this in case other people have these problems (and solutions) and want to know if they're alone.

So on my laptop, Dell Inspiron 6400, I went from Gutsy to Intrepid within a couple days. I tried Hardy very briefly. My Gutsy->Hardy upgrade was rocky, but Hardy->Intrepid was smooth as a baby's bottom.

So, starting with Hardy, Sendmail takes about a minute to start. Though I'm told that it's because I never configured it. I never use it. So I uninstalled it. I don't even remember why I had it. BUT, it never did this under Gutsy.

Starting with Intrepid, something related to dhclient takes about a minute, dare I say maybe two minutes, to start during my boot sequence. I'm working on resolving it at the moment. Pretty sad.

Gnome doesn't have as many compiz bugs when starting up as I've had in Gutsy, but overall I feel like it takes longer before things are usable. Once it's up though, it's just fine. I think Firefox is faster, yay.

Now, some of my run-on-startup program configs got wiped, I think going from Hardy->Intrepid. I hear this has something to do with Gnome sessions stuff. I never was in love with Gnome anyway, maybe it's time to switch. I'm intrigued by wmii, and all the cool kids in my LUG are using it, so I might have to try it if I want to still be cool. I tried running it once, just to see if it had a usable default. It didn't really, but it started up pretty much instantly. Sortof scary. Or maybe it's sortof scary how much useless garbage Gnome starts up. Thank God it's Linux and I have a choice.

Also, I use Tilda. I don't have the package installed since I was doing some development on it. For some reason, twice now, my config got wiped just randomly; it went back to the default config. I'm going to guess it has something to do with the Hardy or Intrepid updates. This has never happened before, I wonder what's up.

Now, wireless, that's delicious. I have:

0b:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 01)

It's been getting progressively better over the semi-year releases. But up to Gutsy, it was still flaky. When I started up, I would have to reload the driver before getting it to work (unless I waited a while before logging in. Hmm.) Anyway, none of that in Intrepid (probably Hardy, I never really gave it a spin, but I think that's when my new driver came in). It also connects to anything reasonable that I've thrown at it, things that I could only connect to after a struggle, at best, before. I can steal the nets from my apartment where I couldn't in Gutsy. The whole issue of "wireless sucks on Linux" seems to be history for my particular configuration. I know your mileage will probably vary.

How did a quick rant become so long?